How can I best serve the client?
As a teen, one of my first jobs was at a small business where the owner taught us “the customer always comes first.” He demonstrated this daily and his retail store was known for its customer …
All posts by Melana B. Hydrick
An unlikely communications tool for hospitals
A hospital is not a place we typically think much about. Until we need one. While last year led to a huge worldwide appreciation of hospitals and healthcare workers, the real value of a local medical center …
Say “yes” to saying “no”
Years ago, I read the book, The Art of Extreme Self-Care. Well… I read most of it. I skimmed—okay skipped—Chapter 3. In that chapter, the author encouraged readers to master the art of disappointing people, and a …